How do I purchase, update billing information, or cancel my Aktiv Training Bay subscription?
Aktiv Training Bays are sold directly to businesses by Aktiv Solutions. The X+ subscription for subscribers interacting with the Training Bay is managed separately by Xponential+.
If you are a X+ subscriber with a billing or cancelation question, please reach out to our support team through the messenger icon in the bottom right corner.
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How Do I Purchase A Training Bay Subscription?
Aktiv Training Bay functional systems (equipment) and the Training Bay digital app are managed and sold directly by Aktiv Training Solutions. Please submit your information below and a representative will reach out to assist.
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How Do I Update My Billing Information for the Training Bay Subscription?
Update your billing information with Aktiv Training Solutions to avoid any late payment penalties or blocked access to your Training Bay digital app.
In your email, please include your company name, subscription billing date, and your order number to help Aktiv locate your invoice quickly.
Can I Receive A Copy Of My Invoice?
Please email Aktiv below to request a copy of your invoice and/or receipts.
In your email, please include your company name, subscription billing date, and your order number to help Aktiv locate your invoice quickly.
How Do I Cancel My Training Bay Subscription?
Cancelling the Aktiv Training Bay subscription is separate from canceling a X+ subscription. For Aktiv Training Bay subscriptions, please email our partner Aktiv Training Solutions to request a cancellation.
In your email, please include your company name, subscription billing date, and your order number to help Aktiv locate your account quickly.
What Happens If I Cancel My Training Bay Subscription?
If you cancel the Training Bay subscription, your members will not have access to the Training Bay tablet. Your members will not be able to stream classes from their mobile X+ app to the tablet for a better immersive experience.
However, since your members have their own X+ subscription on their mobile device, they will continue to have access to the mobile app as normal.